Crisis management
Zenith’s Operations Consulting team has first hand experience of managing real life crises. The team is led by Duncan Finlayson, who was brought in as Director of Quality at Perrier to manage its worldwide recall and aftermath in 1990. The team provides crisis management services before, during and after a crisis occurs.
Zenith provides essential pre-crisis training to clients who want to ensure that they are well equipped to deal with a business-threatening event, should it arise. We also provide support during and after a crisis event, to help you minimise the damage to your business and brand. We have real life experience in managing a product recall of any scale.
Our services in this area include:
- CRISIS ALLIANCE™ – a complete crisis management service.
- Crisis management training – simulation days put a management team in a real life crisis scenario.
- Review of crisis management systems.
- Guidance in writing crisis management procedures.
- Support and advice during a crisis – investigating the cause, handling public relations, advice to senior management, communications support.
- Post crisis management – handling insurers, system improvements, expert witness for litigation.
Want to know more? Click here to contact the team directly.
Click here to see some of our clients and countries where we have experience.